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- when one of the companies obtains your personal data, the other company will also have access to it,
- both companies decide jointly how and why they process your personal data,
- you can contact any of the companies to obtain information or exercise any of your other rights under the GDPR. We have established a common point of contact for this purpose - i.e. email at: GDPR@besolux.com and telephone number: (+48) 662 151 499.
1) ensure the proper functioning of the website,
2) improve the speed and security of use of the website,
3) use analytical tools,
4) use marketing tools, including tools involving profiling within the meaning of the GDPR.
- With regard to customers of our online store:
- full name,
- company name,
- phone number,
- email address,
- residence address,
- business address,
- address to which the products are to be sent,
- shopping history,
- if an invoice or VAT invoice is issued, the data required to issue it,
- data relating to the lodging and processing of a complaint.
- full name,
- delivery address,
- phone number.
- email address,
- information on the response to the newsletter sent (e.g. if and when the newsletter e-mail was read).
- full name,
- email address,
- phone number,
- other personal data that may be potentially included by the sender in the body of the message and in documents attached thereto.
- IP address,
- server date and time,
- location of the terminal device used to access the site,
- technical parameters of the device and software used by the user,
- data on the content viewed on the site (how the user navigates between the subpages of the online store),
- data on the source from which the user arrived at the site,
- geographical location (country only),
- preferred language (device interface language),
- mouse actions (movements, locations, clicks) and key clicks,
- URL code of a link and its domain,
- device screen resolution,
- online identifiers, including cookie identifiers, internet protocol addresses and device identifiers.
- carriers / forwarders / courier agencies - in the case of a customer who uses in the online store the method of product delivery by post or courier services, the Controller makes the collected personal data of the customer available to the selected carrier, forwarder or agency performing the shipment on commission of the Controller to the extent necessary to complete the delivery of the product to the customer or in order to verify the complaint lodged by the customer (e.g. if the complaint claims are related to the delivery of the product),
- manufacturers of products purchased by customers in case the delivery of the Product is made directly from the manufacturer's warehouse to the place of delivery indicated by the customer – the Controller makes available the customer's data necessary for such a delivery,
- entities processing electronic or credit card payments – if there is an option to pay by electronic means or credit card in the online store the Controller makes the collected personal data of the Customer available to a selected entity processing the above-mentioned payments in the online store on commission of the Controller, to the extent necessary to process the payment made by the Customer,
- repair services for products offered by the Controller – the Controller makes personal data available to a repair service if the customer reports defects or faults of the purchased product, in order to examine the reported complaint or to resolve it.
- right of access do personal data (regulated by Article 15 of the GDPR)
Right of access by the data subject
1. The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information:
a) the purposes of the processing;
b) the categories of personal data concerned;
c) the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
e) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing; f) the right to lodge a complaint with a supervisory authority;
g) where the personal data are not collected from the data subject, any available information as to their source;
h) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
2. Where personal data are transferred to a third country or to an international organisation, the data subject shall have the right to be informed of the appropriate safeguards pursuant to Article 46 relating to the transfer.
3. The controller shall provide a copy of the personal data undergoing processing. For any further copies requested by the data subject, the controller may charge a reasonable fee based on administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information shall be provided in a commonly used electronic form.
4. The right to obtain a copy referred to in paragraph 3 shall not adversely affect the rights and freedoms of others.
- right to rectification (regulated by Article 16 of the GDPR)
Right to rectification
The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement
- right to erasure (regulated by Article 17 of the GDPR)
Right to erasure (‘right to be forgotten’)
The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
b) the data subject withdraws consent on which the processing is based according to point (a) of Article 6(1), or point (a) of Article 9(2), and where there is no other legal ground for the processing;
c) the data subject objects to the processing pursuant to Article 21(1) and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2);
d) the personal data have been unlawfully processed;
e) the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
f) the personal data have been collected in relation to the offer of information society services referred to in Article 8(1).
Where the controller has made the personal data public and is obliged pursuant to paragraph 1 to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
Paragraphs 1 and 2 shall not apply to the extent that processing is necessary:
a) for exercising the right of freedom of expression and information;
b) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
c) for reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9(2) as well as Article 9(3);
d) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) in so far as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
e) for the establishment, exercise or defence of legal claims.
- right to restriction of processing (regulated by Article 18 of the GDPR)
Right to restriction of processing
1. The data subject shall have the right to obtain from the controller restriction of processing where one of the following applies:
a) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
b) the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
c) the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
d) the data subject has objected to processing pursuant to Article 21(1) pending the verification whether the legitimate grounds of the controller override those of the data subject.
2. Where processing has been restricted under paragraph 1, such personal data shall, with the exception of storage, only be processed with the data subject's consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
3. A data subject who has obtained restriction of processing pursuant to paragraph 1 shall be informed by the controller before the restriction of processing is lifted.
- right to object against data processing (regulated by Article 21 of the GDPR)
Right to object
1. The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1), including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.
2. Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.
3. Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
4. At the latest at the time of the first communication with the data subject, the right referred to in paragraphs 1 and 2 shall be explicitly brought to the attention of the data subject and shall be presented clearly and separately from any other information.
5. In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject may exercise his or her right to object by automated means using technical specifications.
6. Where personal data are processed for scientific or historical research purposes or statistical purposes pursuant to Article 89(1), the data subject, on grounds relating to his or her particular situation, shall have the right to object to processing of personal data concerning him or her, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
- right to data portability (regulated by Article 20 of the GDPR)
Right to data portability
The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:
a) the processing is based on consent pursuant to point (a) of Article 6(1) or point (a) of Article 9(2) or on a contract pursuant to point (b) of Article 6(1); and
b) the processing is carried out by automated means.
2. In exercising his or her right to data portability pursuant to paragraph 1, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible.
3. The exercise of the right referred to in paragraph 1 of this Article shall be without prejudice to Article 17. That right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
4. The right referred to in paragraph 1 shall not adversely affect the rights and freedoms of others.
To exercise any of these rights, please contact us by e-mail at the address by which we contact you, or at the following address: GDPR@besolux.com. You can also contact us for this purpose by phone on: (+48) 662 151 499.
1) address: Łąkowa 7a/E, 90-562 Łódź, Poland or 8 Rue de Beggen, L-1220 Luxembourg
2) phone: + 33986871911 Monday to Friday, except public holidays, from 9 am do 5 pm,
3) email address for complaints: email@example.com
4) email address for inquiries about the Seller's products: firstname.lastname@example.org
1) create a User account (hereinafter referred to as Account) and maintain it, i.e. make changes and modifications to data, view the status of order completion, view purchase history, use the storeroom, save the shopping basket, receive discounts and promotional coupons, and access to the order archive,
2) obtain information about the Products which can be purchased via the Store,
3) place orders – by persons using the Store (called then: Buyers or Customers),
4) subscribe to a newsletter (hereinafter: Newsletter), which means an electronic form of the Seller's newsletter intended for all persons interested in news and promotions on the Store's offer and sent to them by the Seller with their consent via e-mail.
1) providing the User's data in the form, whereas the provision of some of the data may be optional or required only at the time of placing the Order,
1) transfer to the Seller's bank account indicated on the Site,
2) online payment in the instant payment system indicated on the Site.
1) of sales of non-prefabricated Products manufactured according to the Consumer's specification or serving to satisfy their individual needs,
2) under which the subject matter of the performance is an item supplied in sealed packaging which cannot be returned after opening the packaging for reasons of health protection or hygiene, if the packaging has been opened after delivery,
3) under which the subject matter of the performance are items which after delivery, due to their nature, are inseparably connected with other items.
1) a device with Internet access, enabling browsing of websites, in particular a device operating under Windows, Linux, MacOS or Android operating system; the minimum screen resolution for responsive access to the Store's website is 1024x768,
2) an updated web browser with Java Script support in the latest stable version supplied by the manufacturer, such as: MS Edge, Google Chrome, Mozilla Firefox, Opera, Safari,
4) disabled software that blocks the execution of the aforementioned scripts,
5) Information provided by the Seller, including the Terms and Conditions, may be made available in *.pdf format. In order to view them, it is necessary to install software enabling such files to be opened, e.g. Adobe Acrobat Reader.
1) persons who are recipients of a service may file complaints regarding services provided by electronic means by the Seller; complaints should be submitted in writing or by e-mail to the addresses indicated in §1(4) of the Terms and Conditions,
2) the complaint must include: a) designation of the User and the data identifying them, b) designation of the service complained against, c) justification pointing to the irregularity.
1) using services provided by electronic means via the Internet is associated with risk. The main risk is the possibility of infection of the computer system by so-called viruses, worms, and Trojan horses. To avoid such risks, it is recommended that persons using the Store have antivirus software installed on their devices and that they keep it up to date,
2) The Seller introduces cookies to the computer system used by the person visiting the Store, which are a small fragment of text sent to the browser by the Internet service and which the browser sends back on the subsequent visits to the website. Cookies are mainly used to maintain a session, e.g. by generating and returning a temporary identifier after logging in. However, they can be used more extensively to store any data that can be encoded as a string of characters. This prevents the user from having to enter the same information each time they revisit the website, or move from one website to another.
1) designation of the complainant, with the necessary identifying data, including e-mail address,
2) designation of the Product subject to the complaint and a comprehensive indication of the irregularity.
If you have a question, do not hesitate to cal us!:+33 974 775 437
Our team is at your disposal Monday to Friday from 9 a.m. to 5 p.m.
Your satisfaction is our priority! You can contact us at any time using our contact form. Our team will get back to you as soon as possible.
We will do our best to make you satisfied! Please complete the appropriate form, attach your photos and invoices - we'll take care of the rest.
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